All personalised balloons are inflated 12-24hrs before delivery to ensure no faults are on the balloons.

We take no responsibility to premature deflation of balloons once delivered.

a balloon pops on the way to a delivery in our care, we will always try and replace this for you. If replacement is not possible a full refund for the item will be refunded and a future discount code offered.

If, after delivery of the products, adverse weather affects the product, we are not responsible, please don’t leave the balloons in extremely hot or cold conditions, we recommend they are kept at room temperature.

Please, take the balloons out of the delivery bags as soon as you receive them.

All orders that are requested to be cancelled within 14 days, will be subject to non refundable payment, instead you will received a voucher which will be valid for 12 month.

Any order cancellation with les than 48 hrs will result in non refund

Please allow 4 days notice for any other orders.

Please get in touch for last minute order to check availability.

One you have received the OBalloons LTD no refunds will be issued after balloon are handed over, as all balloons are checked prior delivery for faults and defects.

All Balloons should be checked by customer within the hour and report any damaged, you should send a pic and thereafter you will be issued with credit notes valid for your next purchase.

Please protect balloons from the cold. It makes balloons shrink and wrinkle.

Please protect balloons from high heat / direct sunlight, balloons can expand too much and pop.

Please protect balloons from sharp objects, balloon only made of thin material.

A rough patch on a wall or hedge you walk past could cause a small hole in balloon.

Please be careful when placing balloon in your car or a small space.

Balloon have a small lifespan so please get me as close to your event as possible.

By placing an order, you are agreeing to all of our terms and conditions.

When placing your order of your balloon please ensure you are happy with the design and spelling. No refunds, replacements or amendments can be made after delivery.

The latex balloons with helium last between 12 to 24 hours, the microfoil balloons last from 7 to 15 days with helium gas, depending on the weather conditions or their use.

Microfoil balloons can be transmitters of electricity.

Please avoid releasing them or bringing them closer to power lines.

When balloons are spied, deflated or exploded they should be discarded.

Keep waste away from children and pets, as they can drown.

Cancelation Policy : 

We understand that life can be unpredictable and that sometimes plans may need to be changed or cancelled. We try to be as accommodating as possible when it comes to cancellations. If you need to cancel your order of balloons, please contact us as soon as possible. We require at least 48 hours notice for any cancellations. All cancellations must be made in writing (email or fax). If you cancel your order within 48 hours of the delivery date, a restocking fee of 25% of the balloon order will be charged. If you need to reschedule a balloon order, please contact us at least 48 hours prior to the delivery date. We will do our best to accommodate your request. If you fail to pick up your balloon order or do not provide us with the necessary information to complete the order, you may be charged a cancellation fee of up to 100% of the order. We appreciate your business and thank you for understanding our cancellation policy. 

• Customers may cancel their order up to a certain point before the scheduled delivery or pickup time, usually 24-48 hours in advance.
• If the cancellation is made within the specified time frame, the customer may receive a full or partial refund, depending on the shop’s policies.
• If the cancellation is made after the specified time frame, the customer may not be eligible for a refund, or may only receive a partial refund.

Return Policy:

• Balloons are generally not returnable once they have been inflated or used in any way, due to the perishable nature of the product.
• If there is a defect or issue with the balloons, the customer may be able to return them for a refund or replacement, depending on the shop’s policies.
• If the customer is unsatisfied with the balloons for any reason other than a defect, they may not be eligible for a refund or replacement.
• If there is a defect or issue with the balloons, the customer may be eligible for a refund or replacement, depending on the shop’s policies.
• The customer must report the issue or defect within a certain time frame, usually within 24 hours of receiving the balloons.
• The customer may be required to provide proof of the issue or defect, such as photos or returning the balloons to the shop.
• If the issue or defect is confirmed by the shop, the customer may be eligible for a full or partial refund, or a replacement order.
• If the customer is unsatisfied with the balloons for any reason other than a defect, they may not be eligible for a refund or replacement.

It’s important for customers to contact us for their cancellation and return policies, as they may vary.